Service

SHIPPING AND DELIVERY

FREIGHT WITHIN AUSTRALIA

All prices on our site are displayed in Australian Dollars (AUD), and products ad freight will be charged in Australian Dollars. Freight sent in Australia will take approximately 3 - 5 working days (Monday to Friday and not including public holidays) from receipt of full payment.  Express freight can be arranged and will incur an extra charge. A request for express freight needs to be made clear to SSASS Products when placing the order with an agreement by the buyer of the extra charge.  Australia Post is the preferred freight company when shipping in Australia.   

INTERNATIONAL FREIGHT

SSASS Products can freight to most destinations around the world . Please note, we do not deliver to international PO BOX addresses. A street address must be supplied so a signature as proof of delivery, can be obtained. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed. This is the responsibility of the customer. Please check with your local customs office for further information.  All costs quoted are in Australian Dollars (AUD)

HOW MUCH WILL THE FREIGHT COST?

Each SSASS Product has a different freight cost and is available on the product link.  Price will vary depending on the quantity of products ordered and delivery location.  Price will apply on application for large quantities and location.

TRACK YOUR ORDER

Once full payment has been received your product will be sent. You will be notified via email to confirm your SSASS product dispatch details  which will include a tracking link so that you can follow your order’s from the time it leaves us and arrives to you, at http://auspost.com.au/track/track.html.

PROBLEM WITH YOUR ORDER?

If there is a problem with your order, please email us at sales@ssass360.com.au

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

For delivery in Australia , you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the tracking number emailed to you.

Time for international delivery will vary depending on country. If your order has not arrived within 10 working days (Monday – Friday) , please contact the shipping company, using the reference number supplied to you. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods

 If you have special instructions relating to the delivery, please be sure to make these clear when you place your order.

PRIVACY AND SECURITY

SSASS Products, staff and representatives understands the need to respect the privacy of your personal information shared with us. SSASS Products is committed to safeguarding your personal information and will always handle your personal information securely and carefully.  All information supplied to us in the form of name, address, telephone and email details will only be used by our staff and representatives for the sole purpose of communication relating to SSASS Products and to communicate regarding orders placed or queries to our company

SSASS endeavours to comply with the relevant Australian Privacy Laws and ensure our staff and representatives are aware of their obligations to also comply.

TERMS AND CONDITIONS FOR USING THE WEBSITE

By accessing the SSASS website , you are agreeing the following conditions:

You must not use our website or any of the material contained in it for any purpose which is unlawful, or which violates any rights (including copyright) of SSASS Products or our authorized representatives.

All information (written copy or visual photos or graphics) are the property of SSASS Products and can not be reproduced, duplicated, copied, sold, adapted, transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping by a storage and / or information retrieval system) for any commercial or personally purpose

Any illegal, threatening, abusive, defamatory, obscene, slanderous, vulgar, offensive, pornographic or indecent information or material of any kind must never be posted on this website by yourself or people with access to your URL details.

SSASS Products can refuse access to or edit or delete material posted by you in contravention of these conditions.

Should you not agree to these terms and conditions, we request that you do not use, visit or share our website.

SSASS Products does not warrant that this website will be uninterrupted or error-free.

RETURNS AND REPLACEMENTS

SSASS Products has a return or replacement policy.  It entails full replacement or return for a credit to the purchase price of the purchased item.. The SSASS Vibration speaker range has a 12 month from date of purchase replacement warranty (excluding gel pad replacement, battery issues, damage caused by use of suction cup, water damage) All other products are covered by a 30 day from date of product replacement or credit to the value of purchase price. THIS IS BASED ON THE PRODUCT NOT BEING USED, ALERTED OR DAMAGED IN ANY WAY.

Replaced products must be of an identical type to the product originally supplied. Refunds should be to the same amount originally as purchase price on the received receipt at time of purchase.

SSASS Products may take into account how much time has passed since you purchased the product considering the following factors: type of product, how a consumer is likely to use and care for the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

When asking SSASS Products for your preference, replacement or credit, it becomes the discretion of SSASS Products as to your entitlement. For example, the consumer guarantees does not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. 

GENUINE RECEIPT IS REQUIRED FOR PROOF OF PURCHASE FOR RETURN OR  REPLACEMENT  CLAIMS WILL NOT BE HONOURED BY PRODUCTS NOT PURCHASED DIRECTLY FROM SSASS PRODUCTS OR AN AUTHORISED RESELLER.  PRODUCTS PURCHASED THAT ARE NOT SSASS BRANDED OR SOLD BY AN AUTHORISED SSASS RESELLER HOWEVER SOLD BY A THIRD PARTY OR VIA AN UNAUTHORISED WEBSITE PURCHASE WILL NOT ACCEPTED BY OUR RETURN OR REPLACEMENT POLICY

ORDERING

Ordering of any SSASS Products can be made via the secure online shopping cart, by email to sales@ssass360.com.au or by phoning the numbers on the website.  Orders will be sent once full payment has been received. Payment can made via credit card (visa or mastercard) or paypal via the website or credit card payment can be made over the phone.

 

PAYMENT, PRICING AND PROMOTIONS

PAYMENT

Accepted Credit Cards SSASS Products accepts Visa, and Mastercard.  Privacy & Security Ordering of SSASS Products online is designed to be as simple as possible while allowing maximum security and privacy for all your details. Your credit card details will not be stored by SSASS Products after the purchase has been confirmed. SSASS Products also accepts payment via credit card.

PROMOTION CODES

An SSASS promotion code is a code used for special promotions that we run that you may find through  advertising . On every promotion there is a limit of 1 promo code per order.

 

ACCOUNT INFORMATION

For any further details relating to the above details of for product questions please contact

SSASS Products - Available Online Only
PO Box 1338 Kalamunda WA 6076
email: sales@ssass360.com.au
phone: 0411 888 651 or 0418 922 559

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